Frequently Asked Questions
Everything you need to know about your Unze London shopping experience.
How long does shipping typically take?
Standard domestic delivery usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. You can initiate a return or exchange through our online portal or at any of our retail locations.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend measuring your foot or body and comparing it against our charts, as sizing can vary slightly between different styles.
Do you offer international shipping?
Yes, Unze London ships to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.